Touch / Touch XL: Navigating the Console
UNLOCK THE FULL POTENTIAL OF YOUR CARDIO EQUIPMENT
Your cardio equipment can do far more than count miles and calories. It can deliver exceptional experiences for your members while maximizing your investment. This series of articles and videos will give you best practices to harness the full power of Matrix cardio consoles and the digital tools in our Connected Solutions ecosystem.
In this article, you’ll learn how to access and navigate Machine Settings, leverage connected digital tools and apply best practices that enhance workouts, streamline operations, and maximize ROI.
With practical, step-by-step guidance tailored to Touch and Touch XL consoles, you’ll discover how to create engaging, branded experiences that keep members motivated—and coming back for more.
ACCESS MACHINE SETTINGS
Everything you need to customize your Touch / Touch XL Consoles exists in Machine Settings.
- Press and hold the Matrix (or custom) logo for five seconds to display the Product Dashboard.
- Press the “Engineering Mode” button.
- Enter “3001” on the keypad to access the Machine Settings menu.
MACHINE SETTINGS MENU
DATE AND TIME SETUP: Adjust the date and time as well as the language and units of measurement.
GENERAL: View details about the equipment, including serial number and Facility ID; check the software, firmware and app versions; reset to factory settings and more.
WORKOUT: Customize workout defaults such as speed, incline, time, featured workouts and more.
SETUP DEFAULT: Adjust exerciser defaults. The default profile for Matrix cardio equipment is a 30-year-old male, weighing 68 kg / 150 lbs. and standing 178 cm / 70” tall.
UPDATE: Update software, either to check for available updates or install from USB if the equipment is not connected to the internet.
NETWORK SETUP: Update or reset any connectivity setting.
ASSET MANAGEMENT: Contains all the customizations your facility can apply to the console including display settings, logos and available login options.
WEATHER: Displays your current location, either by the location stored or IP address if a location hasn’t been set. Change the map pin to get the most accurate info.
TV: Adjust TV settings.
APPLICATIONS: Displays a grid of the available apps where you can reorder and adjust. If an app button is dark with a padlock, it is locked and cannot be moved.
CALIBRATION: Adjusts the calibration settings for treadmills and Ascent Trainers.
HARDWARE: Update settings like brightness, volume, fan functionality, custom LED light piping and more.
MANAGEMENT: Export settings, either over the connected network or through USB.
SERVICE: Generate a service entry from the service items listed in a log kept on the machine.
ERROR: Lists the error codes experienced by the console, the first and last occurrence of that error code and how many times it has happened.
ANALYTICS: Displays analytics information about the console.
EXPERIMENTAL FEATURES:
These settings can frequently change and are used for testing and debugging new features. Enabling any of these options may affect system stability and user privacy. We recommend that your facility disables these features prior to use of the equipment.
BEST PRACTICES & RECOMMENDATIONS
Your installer will set up the equipment with your facility information and program the defaults to get your equipment operational. We recommend customizing it beyond the defaults to give your members a truly unforgettable exercise experience. This includes:
Enhancing Member Workouts
- Turn workouts into engaging experiences that motivate and immerse your exercisers. Our guide to Engaging Exerciser Experiences covers practical tips to customize your console and helps you learn more about features and functions.
Custom Branding and Messaging
- Add custom screens, logos and messages through Asset Management. For instructions on this, visit our Instructions on How to Customize & Personalize.
Consistent and Clear Equipment Naming
- To ensure smooth operations and fast identification, assign clear, consistent names to your equipment both in Asset Management and physically on the equipment (or on a facility map). A well-defined naming system helps you quickly locate and track equipment without confusion. Choose any naming structure that fits your environment—such as restaurant-style section labels, location references or simple sequential numbering. The key is consistency: use the same naming convention everywhere it appears. This practice improves communication and reduces downtime.
Smarter Default Settings
- Adjust the default settings in your equipment to match the demographics of your member. The default user determines fitness test and caloric expenditure results and more so having a user that’s more accurate to your facility demographics is important. Find that adjustment in Machine Settings under “Setup Defaults.”
For other video instructions on console operations, visit our playlist on YouTube:
