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About
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When you choose Matrix, you're getting more than the world's finest fitness equipment — you're getting an ongoing relationship geared for success. Together, there's no detail of your business that we can't refine, reimagine or reinvent. And that includes your bottom line.
Two men looking at the design of a piece of equipment in a workshop

MORE THAN A DREAM

Your space. Your goals. Your budget. We will help you bring your fitness center to life from your earliest ideas to the day you open your doors.
Person pointing at a 3D gym layout on a MacBook Pro screen.

Layout & Facility Planning

Our talented facility planning team will combine your ideas with cutting-edge 2D and 3D design resources to help you visualize the amazing possibilities, enhance visual appeal of marketing efforts and build community excitement for what's to come.

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Person selecting a workout on a Matrix treadmill while holding a smartphone.

Design Studio

The Design Studio provides access to a variety of product icons and other design resources that you can use at any stage of planning. Whether you're just developing concepts or creating final presentations, we want to help you select the right products for your facility.

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Delivering Your Goals

Getting your facility ready goes beyond equipment. It's about precision, expert installation and giving your team the knowledge they need to succeed.
Row of Matrix delivery vans parked outside.

MORE THAN DELIVERY

Five distribution centers. Five ports of entry. 800,000 square feet of warehouse space. We have invested heavily in distribution and logistics resources to provide geographically close and immediate service to you.
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Efficient Fulfillment

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90+ Strategic Partnerships

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Showcase Your Brand

Choose from frame and upholstery options that match your brand and showcase your logo in a variety of placement options.

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Next-level Customization

You can even count on us for next-level customization like premium embroidery, laser-cut steel and more. Contact us today to find out how we can infuse every inch of your fitness space with unique, motivational features.

MORE THAN A PROMISE

While our innovative Matrix product portfolio enables facilities to differentiate their offerings, it's how we respond to service needs after the sale that truly sets us apart. We prioritize prompt response times to deliver on a key core value - providing a world-class experience for our customers, every time.
Matrix employee with headset smiling at desk.

Prompt Service

Our technical support agents diagnose equipment issues at the first point of contact. These agents order the necessary parts and dispatch a service technician to complete the report. With more than 20,000 service parts in stock, we ship the necessary parts the same day the service issue is reported 95% of the time if ordered by 5 p.m. CST.

Matrix-branded box on a conveyor in a warehouse.

Certified Technicians Near You

Our team of 30+ highly proficient Matrix Field Service Technicians is combined with a national network of more than 300 independent service providers to get customer issues resolved within 48-72 hours of case creation. And with a host of resources, including a dedicated technical training staff and a robust online service portal, we are committed to fixing it right the first time at a rate of no less than 98%.

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Award-winning Reputation

Our team was awarded the International Service Excellence Award (ISEA) by the Customer Service Institute of America two years in a row, being the first fitness equipment manufacturer to win the honor.

Two people working at a laptop in a Matrix office.

Service Requests on the Go

We want to connect with our customers in the ways that work for them, so our service agents are reachable via toll free phone, our concierge call back service, email, text-to-chat, or the Matrix Service Direct app.

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MORE THAN PRODUCT TRAINING

Whether fitness is your focus or just a part of your offering, Matrix Learning Center gives you unlimited access to an unmatched library of resources that will maximize your investment in everything Matrix.
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Person using a smartphone in a gym with others working out on cardio machines.

MORE THAN WORD OF MOUTH

When it comes to reaching and retaining more clients, you need to let them know about all of the exciting programs and products that make your facility different. That's why we offer comprehensive outreach kits to help you promote your facility in ways that make a difference. Count on us for digital and printable posters, banners, digital assets, demo class invites, sample challenges and more to help you drive revenue and engage your members like never before.
Person using a cable row machine in a gym.

MORE THAN BEST PRACTICES

Our internationally celebrated designs have been recognized around the world for their dynamic performance, exceptional comfort, approachable aesthetic, and unmatched durability. In addition, we are committed to being a responsible corporate citizen by empowering our employees and stakeholders around the world to make incremental changes to improve our products and processes while protecting our planet and our people.

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Become a Matrix Partner

CONTACT US